Tenant Communication Policy

Welcome to our Tenant Communication Policy

At Piroli Group Developments, we value your comfort, safety, and satisfaction. To ensure your concerns are addressed promptly and professionally, please note the following:

1. First, contact your Property Manager.

For maintenance, questions, or concerns please reach out directly to your assigned Property Manager, through the appropriate forms. Each building has an online portal for tenant maintenance and complaints and all issues must be submitted through that portal. Your message will be acknowledged within 1 business day.

2. Regular updates on your request.

If an issue cannot be resolved immediately, your Property Manager will provide updates every 3-5 business days until the matter is resolved. Delays due to scheduling, holidays, or vendor availability will be communicated proactively.

3. If needed, escalate your concern.

If your issue is not resolved or requires additional review, you may escalate your concern either by completing the below form, or by emailing escalations@piroligroup.com. Escalated concerns will be reviewed by corporate senior management, and you will receive confirmation within 1 business day.

4. Communication will be respectful and professional at all times.

All communications will be handled with courtesy and professionalism. You can expect timely, clear, and respectful responses from our team.

To maintain a professional and respectful environment, abusive or vulgar language toward staff will not be tolerated. If such behaviour occurs, Piroli Group Developments reserves the right to refuse service or pause handling the request until respectful communication is maintained.